Privacy Policy & T’s and C’s

Website: https://www.goldroomcollection.com Location: The Millennial, 5 Park Way, Umhlanga Ridge, KwaZulu Natal, South Africa

Last Updated: 26 September 2026

1. INTRODUCTION

Welcome to VIP Goldroom.

At VIP Goldroom, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share and protect your information when you visit our website, make a reservation, contact us or stay at one of our apartments.

We are committed to complying with the Protection of Personal Information Act, 4 of 2013 (POPIA), and other applicable South African legislation.

By using our website or accommodation services, you acknowledge this Privacy Policy. Where consent is legally required, we will obtain it separately.

2. INFORMATION WE COLLECT

Depending on how you interact with our website and services, we may collect the following information:

Personal Information

Full name and surname
Email address
Contact number
Residential address, where necessary
Identification details, where required
Nationality, where necessary for a legitimate purpose

Booking Information

Reservation dates and accommodation preferences
Number of guests
Booking history
Special requests
Payment and transaction records
Communications relating to your reservation

Website Information

When you visit our website, certain technical information may be collected, including your IP address, browser type, device information, website activity and cookies.

We collect only the personal information reasonably necessary to provide our services and fulfil legitimate business and legal obligations.

3. HOW WE USE YOUR INFORMATION

We may use your personal information to:

Process and confirm accommodation reservations.
Communicate booking confirmations and arrival instructions.
Verify guest identities where necessary.
Process payments, security deposits and refunds.
Respond to enquiries and provide guest assistance.
Manage accommodation services and guest requests.
Maintain appropriate security procedures.
Investigate complaints and resolve disputes.
Comply with applicable legal and accounting requirements.
Improve our website and guest experience.
Send promotional communications where legally permitted.

We will not use your personal information for unrelated purposes without an appropriate lawful basis.

4. BOOKINGS AND PAYMENT INFORMATION

When you make a reservation, we collect the information necessary to process your booking and provide accommodation services.

Payments may be processed through secure third party payment providers.

These providers may collect and process payment card information in accordance with their own privacy policies and applicable security requirements.

VIP Goldroom will never request your banking passwords or payment card PINs.

We retain relevant transaction records where necessary for accounting, legal and operational purposes.

5. GUEST IDENTIFICATION AND BUILDING SECURITY

VIP Goldroom operates within The Millennial, which has its own security and access requirements.

Guests may be required to provide identification and other relevant information for authorised building access and guest verification.

Where necessary, relevant guest information may be shared with authorised building management or security personnel.

We will limit the information shared to what is reasonably necessary for the relevant purpose.

Identification documents collected directly by VIP Goldroom will be handled securely and retained only for as long as reasonably necessary or legally required.

6. CONTACT FORMS AND ENQUIRIES

When you contact us through our website, email or other communication channels, we may collect your name, email address, telephone number and the information contained in your enquiry.

This information is used to respond to your questions, provide accommodation information and assist with reservations or other requests.

Submitting an enquiry does not automatically subscribe you to promotional communications.

7. WEBSITE COMMENTS AND REVIEWS

Where our website allows visitors to submit comments or reviews, we may collect the information provided in the relevant form.

We may also collect technical information, including IP addresses and browser information, to assist with security and spam prevention.

Approved public reviews may display the name or other information submitted for publication.

Guests should avoid including sensitive personal information in public reviews.

8. MEDIA AND DOCUMENT UPLOADS

Where our website allows guests to upload photographs, identification documents or other files, these will be processed for the purposes communicated when the information is collected.

We recommend avoiding unnecessary personal information or embedded location data in photographs intended for public display.

Identification documents and other private guest records will not intentionally be made publicly accessible.

9. COOKIES

Our website may use cookies and similar technologies to improve functionality and provide a convenient browsing experience.

Cookies are small files stored on your device when you visit a website.

Depending on our website configuration, cookies may be used for:

Essential website functionality
Reservation and booking sessions
Login and account preferences
Website security
Remembering visitor preferences
Website performance and analytics
Optional marketing functionality

Essential cookies support the operation of our website.

Where legally required, we will obtain consent before placing optional cookies.

You may manage or disable cookies through your browser settings or any cookie preference controls provided on our website.

Disabling certain cookies may affect website functionality.

10. EMBEDDED CONTENT AND EXTERNAL WEBSITES

Our website may include embedded content from external websites, including maps, videos, social media platforms and booking services.

Embedded content may behave as though you have visited the external website directly.

These providers may collect technical information, use cookies or monitor your interactions according to their respective privacy policies.

We encourage visitors to review the privacy policies of external services.

VIP Goldroom is not responsible for the independent privacy practices of third party websites.

11. SHARING YOUR INFORMATION

We do not sell guests’ personal information.

Where reasonably necessary and lawfully permitted, we may share relevant information with:

Accommodation booking platforms
Secure payment processors
Authorised property management personnel
Building management and security
Website hosting and technical service providers
Professional advisers
Government authorities where legally required

We will share only information reasonably necessary for the relevant purpose.

Where service providers process personal information on our behalf, we will take reasonable steps to ensure that appropriate confidentiality and security arrangements are in place.

12. INTERNATIONAL DATA TRANSFERS

Some third party booking platforms, payment providers, hosting services or other technology providers may process or store personal information outside South Africa.

Where international transfers occur, we will ensure that they comply with applicable requirements under POPIA.

This may include appropriate contractual safeguards, an adequate level of protection or another legally permitted basis for transferring information.

13. HOW LONG WE RETAIN YOUR INFORMATION

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected or to comply with applicable legal obligations.

Retention periods may vary depending on the nature of the information and the relevant operational, accounting or legal requirements.

Reservation and payment records may be retained for applicable accounting and legal purposes.

Guest identification records will be retained only for as long as reasonably necessary or legally required.

Where guest accounts or public comments are available, relevant information may be retained until deletion is requested or it is no longer necessary, subject to applicable legal obligations.

Once personal information is no longer required, we will securely delete, destroy or deidentify it.

14. PROTECTING YOUR PERSONAL INFORMATION

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, unlawful disclosure and other security risks.

These measures may include:

Restricted access to guest information
Appropriate website security controls
Secure payment processing
Confidentiality requirements
Appropriate access controls for booking records
Secure handling of identification documents

Although we take reasonable precautions, no electronic system can guarantee absolute security.

Where a security compromise occurs, we will investigate and provide notifications as required by applicable legislation.

15. YOUR PRIVACY RIGHTS

Under applicable South African legislation, you may have the right to:

Request confirmation of whether we hold your personal information.
Request access to personal information held about you.
Request correction of inaccurate or outdated information.
Request deletion of information where legally appropriate.
Object to certain processing of your personal information.
Withdraw consent where processing relies on consent.
Object to direct marketing.
Lodge a complaint with the Information Regulator.

Requests may be subject to identity verification, applicable legal requirements and lawful retention obligations.

To exercise your rights, please contact VIP Goldroom using the contact details provided on our website.

16. MARKETING COMMUNICATIONS

VIP Goldroom may occasionally send promotional information, special offers and accommodation updates.

Where required by law, we will obtain your consent before sending electronic marketing communications.

You may unsubscribe from promotional communications at any time using the unsubscribe option provided or by contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending essential information relating to an existing reservation.

17. CHILDREN’S PERSONAL INFORMATION

Where guests make reservations involving children, we may collect limited information reasonably necessary to manage the reservation and provide accommodation services.

Children’s personal information will be processed only where permitted by applicable law, including obtaining consent from a competent person where legally required.

We will take appropriate precautions to protect children’s personal information.

18. THIRD PARTY BOOKING PLATFORMS

VIP Goldroom may receive reservations through external accommodation booking platforms.

When you make a reservation through an external platform, that provider may independently collect and process your personal information.

The provider’s own privacy policy may apply to information collected directly through its services.

Information shared with VIP Goldroom will be processed in accordance with this Privacy Policy and applicable legislation.

19. CHANGES TO THIS PRIVACY POLICY

VIP Goldroom reserves the right to update this Privacy Policy to reflect changes to our business operations, website functionality, accommodation services or applicable legislation.

The latest version will be published on our website with its effective date.

Where legally required, we will provide additional notice or obtain consent before implementing relevant changes.

20. CONTACT US

If you have questions about this Privacy Policy, how your personal information is processed or wish to exercise your privacy rights, please contact us.

VIP Goldroom The Millennial 5 Park Way Umhlanga Ridge KwaZulu Natal South Africa

Website: https://www.goldroomcollection.com

Email: [Insert official contact email]

Information Officer: [Insert designated contact]

You may also contact the Information Regulator of South Africa.

Website: https://inforegulator.org.za

21. RELATIONSHIP WITH OUR TERMS & CONDITIONS

This Privacy Policy should be read together with VIP Goldroom’s Accommodation Terms & Conditions.

Our Terms & Conditions govern accommodation reservations, payments, cancellations, guest responsibilities and the use of our apartments.

This Privacy Policy explains how personal information is collected, processed, stored, protected and shared.

Nothing in either document limits or excludes any rights available to guests under applicable South African legislation.

ACCOMMODATION TERMS & CONDITIONS

Location: The Millennial, 5 Park Way, Umhlanga Ridge, KwaZulu Natal, South Africa

Website: www.goldroomcollection.com

Last Updated: 26 September 2026

1. INTRODUCTION

Welcome to VIP Goldroom.

We are delighted to welcome you to our luxury accommodation at The Millennial, Umhlanga. Our aim is to provide every guest with a comfortable, enjoyable and memorable stay.

These Terms & Conditions outline our accommodation policies, reservation procedures, payment requirements, guest responsibilities and house rules.

They apply to reservations made directly through our website, telephone, email or other authorised booking channels.

Reservations made through third party booking platforms may also be subject to the applicable platform’s booking conditions.

By confirming a reservation, guests acknowledge that they have been given the opportunity to read and understand these Terms & Conditions and agree to comply with them, subject to applicable South African law.

2. RESERVATIONS AND BOOKINGS

2.1 Booking Confirmation

All reservations are subject to availability and are only confirmed once the required payment has been received and written booking confirmation has been issued.

Guests must ensure that all information supplied during the booking process is accurate and complete.

2.2 Guest Information

The person making the reservation must provide accurate contact information and details of all accompanying guests.

VIP Goldroom may request additional information reasonably necessary for guest verification, building access and reservation management.

2.3 Maximum Occupancy

Our studio apartments accommodate a maximum of two guests unless otherwise expressly confirmed in writing.

The maximum occupancy may not be exceeded without prior written authorisation.

2.4 Apartment Allocation

Reservations are made according to the accommodation category selected.

Specific apartment allocations are subject to availability unless expressly confirmed in writing.

Where reasonably necessary, VIP Goldroom may offer suitable alternative accommodation of an equivalent or higher standard, subject to the guest’s agreement and applicable consumer rights.

3. ACCOMMODATION RATES AND PAYMENTS

3.1 Accommodation Rates

All accommodation rates are quoted in South African Rand unless otherwise indicated.

The total reservation price, applicable taxes and any compulsory additional charges will be disclosed before a reservation is confirmed.

3.2 Payment Requirements

The required payment amount and payment deadline will be communicated during the booking process.

Reservations for which payment has not been received by the specified deadline may be released after reasonable notice.

3.3 Accepted Payment Methods

Payments must be made using the payment methods displayed on our website or communicated through authorised VIP Goldroom booking channels.

3.4 Additional Charges

Additional charges may apply for optional services, approved booking changes or reasonable costs incurred during the stay.

Any applicable charges will be communicated in advance where possible or supported by an itemised statement.

4. CANCELLATIONS, REFUNDS AND BOOKING CHANGES

4.1 Cancellation Requests

All cancellation requests must be submitted in writing through the original booking channel or directly to VIP Goldroom.

The cancellation date will be determined by the date on which the request is received.

4.2 Cancellation Policy

Cancellation conditions applicable to a reservation will be clearly communicated before booking confirmation.

Cancellation charges must be reasonable and comply with applicable South African consumer protection legislation.

The amount may depend on the notice provided, the nature of the reservation, the accommodation period and the reasonable possibility of securing an alternative booking.

4.3 Nonrefundable Bookings

Special promotional rates may carry additional booking restrictions.

Any such restrictions will be disclosed before payment and remain subject to applicable consumer protection legislation.

4.4 Changes to Reservations

Requests to change reservation dates, guest details or accommodation categories are subject to availability.

Any applicable difference in accommodation rates or additional charges will be communicated before changes are confirmed.

4.5 Early Departures

Guests who choose to depart before their scheduled departure date should notify VIP Goldroom.

Any applicable refund will be determined according to the reservation conditions and relevant legislation.

4.6 Failure to Arrive

Guests who fail to arrive without notifying VIP Goldroom may be treated as having failed to honour their reservation, subject to the applicable cancellation conditions and consumer rights.

4.7 Cancellations by VIP Goldroom

If VIP Goldroom cannot honour a confirmed reservation, we will notify the affected guest as soon as reasonably possible.

Depending on the circumstances and applicable consumer rights, suitable alternative accommodation or an appropriate refund may be offered.

5. CHECK IN AND CHECK OUT

5.1 Check In

Standard check in: [Insert confirmed time]

Guests should communicate their estimated arrival time before check in.

Arrival instructions and relevant access information will be provided before the scheduled arrival date.

5.2 Identification Requirements

Valid identification may be required for all adult guests.

Guests may also be required to complete the building’s security registration procedures before gaining access.

5.3 Check Out

Standard check out: [Insert confirmed time]

Guests must vacate the apartment and return all issued access devices by the agreed departure time.

5.4 Early Check In and Late Check Out

Early check in and late check out requests are subject to availability and must be approved in advance.

Additional charges may apply where these arrangements are offered.

Unauthorised late departures may result in reasonable additional charges where they cause actual costs or interfere with subsequent reservations.

5.5 Late Arrivals

Guests expecting to arrive later than planned should contact VIP Goldroom to make the necessary arrangements.

6.1 Deposit Requirements

A refundable security deposit may be required before check in.

Where applicable, the deposit amount, payment deadline and refund conditions will be disclosed before the reservation is confirmed.

6.2 Purpose of the Deposit

The deposit provides security against reasonable, documented costs arising from damage, missing items, additional cleaning or other agreed charges incurred during the stay.

It is not an automatic penalty or additional accommodation charge.

6.3 Property Inspection

VIP Goldroom may inspect the apartment following departure to assess its condition and identify any damage or missing items.

Guests are encouraged to report existing damage or maintenance concerns promptly upon arrival.

6.4 Deposit Deductions

Any deductions will be limited to amounts reasonably recoverable under the booking agreement and applicable law.

Where deductions are made, VIP Goldroom will provide an explanation and supporting information.

6.5 Deposit Refunds

The remaining deposit will be refunded within the period disclosed during booking, subject to the completion of the property inspection and resolution of any documented deductions.

If the deposit is insufficient to cover recoverable costs, VIP Goldroom may request payment of the outstanding balance.

7. APARTMENT RULES AND GUEST CONDUCT

7.1 Respect for the Property

Guests are expected to treat the apartment, furnishings, appliances and communal facilities with care.

Furniture and equipment must not be removed from the apartment or used for purposes other than those intended.

7.2 Parties and Events

Parties, celebrations, gatherings, meetings and events are strictly prohibited unless expressly authorised in writing and permitted under the building’s rules.

The apartments are intended exclusively for short term residential accommodation.

7.3 Noise and Disturbances

Guests must respect neighbouring residents and maintain reasonable noise levels throughout their stay.

Loud music, shouting and disruptive behaviour are not permitted.

All guests must observe the building’s designated quiet hours and any additional noise restrictions communicated by management.

7.4 Smoking

Smoking and vaping are prohibited inside the apartments.

Guests must comply with all smoking restrictions applicable to balconies and communal areas.

Additional cleaning or restoration costs arising from a breach may be recovered where reasonable and supported by evidence.

7.5 Pets

Pets are not permitted unless VIP Goldroom has expressly approved an exception in writing and the building’s rules allow it.

Any legally applicable accommodation requirements will be respected.

7.6 Illegal Activities

The apartments may not be used for unlawful activities.

VIP Goldroom reserves the right to report suspected criminal conduct to the relevant authorities.

7.7 Commercial Activities

The apartments may not be used for commercial filming, advertising, business events or other commercial activities without prior written permission.

8. VISITORS AND ADDITIONAL GUESTS

8.1 Registered Guests

Only guests named on the confirmed reservation are authorised to occupy the apartment.

Visitors are not permitted unless expressly authorised by VIP Goldroom and allowed under the building’s current rules.

8.2 Unauthorised Access

Guests may not provide access cards, keys, security codes or other access credentials to unauthorised individuals.

8.3 Guest Responsibility

The person making the reservation is responsible for ensuring that all accompanying guests comply with these Terms & Conditions.

Where visitors have been expressly authorised, the booking guest may be held responsible for damage or loss caused by those visitors to the extent permitted by law.

8.4 Building Security

Security personnel may refuse access to individuals who have not completed the required registration procedures or who are not authorised to enter.

VIP Goldroom cannot override lawful building security requirements.

9. APARTMENT CARE AND DAMAGE

9.1 General Care

Guests are expected to maintain the apartment in a reasonably clean and tidy condition throughout their stay.

Normal wear and tear arising from responsible use will not be treated as damage.

9.2 Reporting Damage

Any damage, malfunction or maintenance concern should be reported as soon as reasonably possible.

Prompt reporting allows us to arrange repairs and minimise disruption.

9.3 Accidental Damage

Guests should notify VIP Goldroom immediately if any furniture, appliances, fixtures or other property is damaged.

Guests may be responsible for reasonable repair or replacement costs where legally recoverable.

9.4 Missing Items

All furniture, linen, towels, appliances, decorative items and equipment supplied with the apartment must remain on the property.

Missing items may be charged at a reasonable replacement cost where the guest is responsible for their loss.

9.5 Additional Cleaning

The accommodation fee includes normal cleaning following departure.

Additional cleaning charges may apply where the apartment is left in an exceptionally dirty condition or requires specialist cleaning due to misuse.

Any additional charges must be reasonable and supported by the actual circumstances.

9.6 Maintenance Access

VIP Goldroom may request reasonable access to the apartment to perform necessary maintenance, inspections or repairs.

Except in emergencies, we will provide reasonable notice and make appropriate arrangements with the guest.

10. HOUSEKEEPING AND LINEN

10.1 Self Catering Accommodation

VIP Goldroom provides furnished, self catering accommodation rather than traditional full service hotel accommodation.

Guests are responsible for ordinary housekeeping and maintaining reasonable cleanliness during their stay.

10.2 Cleaning Services

The apartment will be cleaned and prepared before arrival.

Additional housekeeping during a reservation is subject to the cleaning arrangements applicable to the booking.

Where optional cleaning services are available, any additional charges will be communicated before the service is provided.

10.3 Linen and Towels

Fresh linen and towels will be provided at the beginning of the stay.

Additional linen changes or towel replacements may be arranged according to availability and the applicable housekeeping policy.

10.4 Excessive Staining

Guests may be charged reasonable cleaning or replacement costs for linen, towels, carpets or upholstery damaged beyond normal use.

Charges will not be imposed for ordinary wear and tear.

11. BUILDING FACILITIES AND SWIMMING POOL

11.1 Shared Facilities

Guests may have access to designated communal facilities within The Millennial, subject to availability and building management regulations.

Access to particular facilities is not guaranteed unless expressly included in the confirmed reservation.

11.2 Swimming Pool

Guests using the swimming pool must observe all displayed safety notices and building rules.

Children must be appropriately supervised by a responsible adult.

Running, diving where prohibited, unsafe behaviour and disruptive activities are not permitted.

11.3 Communal Areas

Guests must respect shared spaces and the rights of other residents.

Communal furniture and equipment must be used responsibly and returned to their designated locations.

11.4 Facility Closures

Building management may temporarily restrict access to communal facilities for maintenance, safety or operational reasons.

VIP Goldroom will communicate known material restrictions where reasonably possible.

Any entitlement to a remedy for unavailable facilities will depend on the booking representations, the circumstances and applicable law.

12. PARKING AND VEHICLES

12.1 Parking Availability

Parking arrangements will be communicated with the reservation.

Where parking is included, guests must use only the allocated or authorised parking areas.

12.2 Parking Regulations

Guests must comply with all parking instructions, access controls and applicable building regulations.

Unauthorised parking may result in penalties or other measures lawfully imposed by building management.

12.3 Vehicle Security

Guests are encouraged to lock their vehicles and avoid leaving valuables unattended.

VIP Goldroom does not provide a separate vehicle guarding or safekeeping service unless expressly agreed.

Nothing in these terms excludes liability that cannot lawfully be excluded.

13. ELECTRICITY, WATER AND INTERNET

13.1 Electricity and Water

VIP Goldroom aims to provide comfortable accommodation with functioning essential services.

However, interruptions to electricity, water and other municipal services may occur.

13.2 Service Interruptions

Electricity and water interruptions may arise from municipal infrastructure problems, scheduled maintenance or other circumstances outside our reasonable control.

Guests will be informed of known material interruptions where reasonably possible.

13.3 Internet Connectivity

Complimentary WiFi is provided for guest convenience.

Internet speed, connectivity and availability may be affected by network maintenance, technical difficulties or service provider interruptions.

13.4 Reporting Problems

Guests should report significant service interruptions promptly so that we can investigate and arrange assistance where reasonably possible.

Where an interruption materially affects the accommodation supplied, guests retain their applicable statutory and contractual rights.

14. SAFETY AND SECURITY

14.1 Guest Safety

Guests must comply with building safety procedures, emergency instructions and all reasonable security requirements.

14.2 Access Devices

Keys, access cards, remotes and security credentials must be kept secure.

Loss or damage must be reported immediately.

Reasonable replacement or reprogramming costs may be charged where the guest is responsible.

14.3 Emergency Procedures

Guests should familiarise themselves with emergency exits and any safety information provided in the apartment or building.

Fire safety equipment must not be tampered with or used unnecessarily.

14.4 Balconies and Windows

Guests must use balconies, windows and outdoor furniture responsibly.

Children must be supervised appropriately.

Objects must not be thrown or dropped from balconies or windows.

15. PERSONAL BELONGINGS AND LOST PROPERTY

15.1 Personal Belongings

Guests remain responsible for taking reasonable precautions to safeguard their personal belongings.

VIP Goldroom will exercise reasonable care in providing its accommodation services.

Nothing in these terms limits any liability that cannot lawfully be excluded.

15.2 Lost Property

Guests should contact VIP Goldroom promptly if they believe they have left belongings behind.

Items found following departure will be recorded and retained for a reasonable period in accordance with our lost property procedure.

15.3 Collection

Guests may arrange collection or delivery of recovered belongings.

Reasonable courier or delivery costs may apply and will be communicated in advance.

Valuable or sensitive items will be handled in accordance with applicable law and our security procedures.

16. CHILDREN AND FAMILY ACCOMMODATION

16.1 Children

Children are welcome where the selected apartment’s occupancy restrictions and facilities allow.

All children must be included in the reservation information.

16.2 Supervision

Parents or guardians are responsible for appropriately supervising children throughout their stay, particularly around balconies, swimming pools and communal areas.

16.3 Occupancy

The total number of occupants, including children where applicable, must comply with the maximum occupancy specified for the apartment.

Additional bedding, cots or other child facilities are not guaranteed unless confirmed in writing.

17. COMPLAINTS AND MAINTENANCE REQUESTS

17.1 Reporting Concerns

We encourage guests to contact VIP Goldroom promptly if they experience any problems during their stay.

This includes cleanliness concerns, maintenance issues, appliance faults, security concerns and other matters affecting their accommodation.

17.2 Resolving Complaints

VIP Goldroom will investigate reported concerns and make reasonable efforts to resolve them promptly.

Guests should provide relevant details and, where appropriate, photographs to assist with the investigation.

17.3 Unresolved Complaints

Where a complaint cannot be resolved during the stay, guests may submit a written complaint for further review.

Nothing in these Terms & Conditions prevents guests from exercising their statutory consumer rights or approaching an appropriate dispute resolution body.

18. BREACH OF HOUSE RULES AND TERMINATION

18.1 Failure to Comply

Guests must comply with these Terms & Conditions and all applicable building rules.

Serious breaches may include unauthorised parties, deliberate property damage, threatening behaviour, unlawful activities or conduct that creates a significant safety risk.

18.2 Action Following a Breach

Where a breach occurs, VIP Goldroom may issue a warning, require the behaviour to stop or take other reasonable steps appropriate to the circumstances.

Serious breaches may result in termination of the accommodation agreement where legally justified.

18.3 Removal from the Property

VIP Goldroom will not unlawfully evict guests, seize personal belongings or take enforcement action without the legal authority required in the circumstances.

Where necessary, the appropriate legal or emergency authorities may be contacted.

18.4 Refunds and Additional Charges

Any refund following early termination will be determined according to the circumstances, applicable booking conditions and South African law.

Guests may remain responsible for reasonable, legally recoverable costs arising from their conduct.

19. LIABILITY AND EVENTS BEYOND OUR CONTROL

19.1 Our Responsibilities

VIP Goldroom is committed to providing accommodation with reasonable care and in accordance with applicable consumer protection legislation.

19.2 Circumstances Beyond Our Control

Events outside our reasonable control may include severe weather, major utility failures, natural disasters, government restrictions and other extraordinary circumstances.

Where these events materially affect a reservation, we will communicate with affected guests and consider available alternatives.

19.3 Limitation of Liability

VIP Goldroom will not be responsible for losses caused solely by circumstances for which it is not legally responsible.

However, nothing in these Terms & Conditions excludes or restricts liability that cannot lawfully be excluded, including any applicable statutory rights and remedies.

20. PRIVACY AND PROTECTION OF PERSONAL INFORMATION

20.1 Collection of Personal Information

VIP Goldroom collects and processes personal information necessary to manage accommodation reservations, verify guests where required, process payments, provide accommodation services and comply with applicable legal obligations.

20.2 Protection of Personal Information

We are committed to handling personal information responsibly and in accordance with the Protection of Personal Information Act, 4 of 2013.

20.3 Sharing of Information

Guest information may be shared with authorised service providers, booking platforms, payment processors and building security where reasonably necessary and lawfully permitted.

20.4 Guest Privacy Rights

Guests may exercise their applicable rights concerning access, correction, deletion, objection and other matters relating to their personal information.

20.5 Privacy Policy

Our separate Privacy Policy explains in greater detail how personal information is collected, used, stored, protected and shared.

The Privacy Policy is available on our website and forms part of the information provided to guests when making a reservation.

21. GENERAL CONDITIONS

21.1 Changes to These Terms

VIP Goldroom may update these Terms & Conditions from time to time.

The terms applicable to a confirmed reservation will generally be those accepted when the booking was made, unless a subsequent change is lawfully agreed upon.

21.2 Third Party Bookings

Where reservations are made through external booking platforms, the applicable platform’s booking and payment conditions may also apply.

Any conflict will be addressed according to the applicable agreement and South African law.

21.3 Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

21.4 Consumer Rights

Nothing in these Terms & Conditions is intended to exclude, restrict or override rights or remedies that guests are entitled to under applicable South African legislation.

21.5 Contact Information

Questions regarding these Terms & Conditions, reservations or accommodation arrangements may be directed to VIP Goldroom through the contact information published on our website.

22. GUEST ACKNOWLEDGEMENT

By confirming a reservation with VIP Goldroom, guests acknowledge that they have been given the opportunity to read and understand these Terms & Conditions.

Guests agree to comply with the applicable accommodation and building rules throughout their stay, subject to their rights under South African law.

We appreciate your cooperation and look forward to welcoming you to VIP Goldroom.

Website: https://www.goldroomcollection.com Location: The Millennial, 5 Park Way, Umhlanga Ridge, KwaZulu Natal, South Africa

Last Updated: 26 September 2026

1. INTRODUCTION

Welcome to VIP Goldroom.

We are committed to complying with the Protection of Personal Information Act, 4 of 2013 (POPIA), and other applicable South African legislation.

By using our website or accommodation services, you acknowledge this Privacy Policy. Where consent is legally required, we will obtain it separately.

2. INFORMATION WE COLLECT

Depending on how you interact with our website and services, we may collect the following information:

Personal Information

Full name and surname
Email address
Contact number
Residential address, where necessary
Identification details, where required
Nationality, where necessary for a legitimate purpose

Booking Information

Reservation dates and accommodation preferences
Number of guests
Booking history
Special requests
Payment and transaction records
Communications relating to your reservation

Website Information

When you visit our website, certain technical information may be collected, including your IP address, browser type, device information, website activity and cookies.

We collect only the personal information reasonably necessary to provide our services and fulfil legitimate business and legal obligations.

3. HOW WE USE YOUR INFORMATION

We may use your personal information to:

Process and confirm accommodation reservations.
Communicate booking confirmations and arrival instructions.
Verify guest identities where necessary.
Process payments, security deposits and refunds.
Respond to enquiries and provide guest assistance.
Manage accommodation services and guest requests.
Maintain appropriate security procedures.
Investigate complaints and resolve disputes.
Comply with applicable legal and accounting requirements.
Improve our website and guest experience.
Send promotional communications where legally permitted.

We will not use your personal information for unrelated purposes without an appropriate lawful basis.

4. BOOKINGS AND PAYMENT INFORMATION

When you make a reservation, we collect the information necessary to process your booking and provide accommodation services.

Payments may be processed through secure third party payment providers.

These providers may collect and process payment card information in accordance with their own privacy policies and applicable security requirements.

VIP Goldroom will never request your banking passwords or payment card PINs.

We retain relevant transaction records where necessary for accounting, legal and operational purposes.

5. GUEST IDENTIFICATION AND BUILDING SECURITY

VIP Goldroom operates within The Millennial, which has its own security and access requirements.

Guests may be required to provide identification and other relevant information for authorised building access and guest verification.

Where necessary, relevant guest information may be shared with authorised building management or security personnel.

We will limit the information shared to what is reasonably necessary for the relevant purpose.

Identification documents collected directly by VIP Goldroom will be handled securely and retained only for as long as reasonably necessary or legally required.

6. CONTACT FORMS AND ENQUIRIES

When you contact us through our website, email or other communication channels, we may collect your name, email address, telephone number and the information contained in your enquiry.

This information is used to respond to your questions, provide accommodation information and assist with reservations or other requests.

Submitting an enquiry does not automatically subscribe you to promotional communications.

7. WEBSITE COMMENTS AND REVIEWS

Where our website allows visitors to submit comments or reviews, we may collect the information provided in the relevant form.

We may also collect technical information, including IP addresses and browser information, to assist with security and spam prevention.

Approved public reviews may display the name or other information submitted for publication.

Guests should avoid including sensitive personal information in public reviews.

8. MEDIA AND DOCUMENT UPLOADS

Where our website allows guests to upload photographs, identification documents or other files, these will be processed for the purposes communicated when the information is collected.

We recommend avoiding unnecessary personal information or embedded location data in photographs intended for public display.

Identification documents and other private guest records will not intentionally be made publicly accessible.

9. COOKIES

Our website may use cookies and similar technologies to improve functionality and provide a convenient browsing experience.

Cookies are small files stored on your device when you visit a website.

Depending on our website configuration, cookies may be used for:

Essential website functionality
Reservation and booking sessions
Login and account preferences
Website security
Remembering visitor preferences
Website performance and analytics
Optional marketing functionality

Essential cookies support the operation of our website.

Where legally required, we will obtain consent before placing optional cookies.

You may manage or disable cookies through your browser settings or any cookie preference controls provided on our website.

Disabling certain cookies may affect website functionality.

10. EMBEDDED CONTENT AND EXTERNAL WEBSITES

Our website may include embedded content from external websites, including maps, videos, social media platforms and booking services.

Embedded content may behave as though you have visited the external website directly.

These providers may collect technical information, use cookies or monitor your interactions according to their respective privacy policies.

We encourage visitors to review the privacy policies of external services.

VIP Goldroom is not responsible for the independent privacy practices of third party websites.

11. SHARING YOUR INFORMATION

We do not sell guests’ personal information.

Where reasonably necessary and lawfully permitted, we may share relevant information with:

Accommodation booking platforms
Secure payment processors
Authorised property management personnel
Building management and security
Website hosting and technical service providers
Professional advisers
Government authorities where legally required

We will share only information reasonably necessary for the relevant purpose.

Where service providers process personal information on our behalf, we will take reasonable steps to ensure that appropriate confidentiality and security arrangements are in place.

12. INTERNATIONAL DATA TRANSFERS

Some third party booking platforms, payment providers, hosting services or other technology providers may process or store personal information outside South Africa.

Where international transfers occur, we will ensure that they comply with applicable requirements under POPIA.

This may include appropriate contractual safeguards, an adequate level of protection or another legally permitted basis for transferring information.

13. HOW LONG WE RETAIN YOUR INFORMATION

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected or to comply with applicable legal obligations.

Retention periods may vary depending on the nature of the information and the relevant operational, accounting or legal requirements.

Reservation and payment records may be retained for applicable accounting and legal purposes.

Guest identification records will be retained only for as long as reasonably necessary or legally required.

Where guest accounts or public comments are available, relevant information may be retained until deletion is requested or it is no longer necessary, subject to applicable legal obligations.

Once personal information is no longer required, we will securely delete, destroy or deidentify it.

14. PROTECTING YOUR PERSONAL INFORMATION

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, unlawful disclosure and other security risks.

These measures may include:

Restricted access to guest information
Appropriate website security controls
Secure payment processing
Confidentiality requirements
Appropriate access controls for booking records
Secure handling of identification documents

Although we take reasonable precautions, no electronic system can guarantee absolute security.

Where a security compromise occurs, we will investigate and provide notifications as required by applicable legislation.

15. YOUR PRIVACY RIGHTS

Under applicable South African legislation, you may have the right to:

Request confirmation of whether we hold your personal information.
Request access to personal information held about you.
Request correction of inaccurate or outdated information.
Request deletion of information where legally appropriate.
Object to certain processing of your personal information.
Withdraw consent where processing relies on consent.
Object to direct marketing.
Lodge a complaint with the Information Regulator.

Requests may be subject to identity verification, applicable legal requirements and lawful retention obligations.

To exercise your rights, please contact VIP Goldroom using the contact details provided on our website.

16. MARKETING COMMUNICATIONS

VIP Goldroom may occasionally send promotional information, special offers and accommodation updates.

Where required by law, we will obtain your consent before sending electronic marketing communications.

You may unsubscribe from promotional communications at any time using the unsubscribe option provided or by contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending essential information relating to an existing reservation.

17. CHILDREN’S PERSONAL INFORMATION

Where guests make reservations involving children, we may collect limited information reasonably necessary to manage the reservation and provide accommodation services.

Children’s personal information will be processed only where permitted by applicable law, including obtaining consent from a competent person where legally required.

We will take appropriate precautions to protect children’s personal information.

18. THIRD PARTY BOOKING PLATFORMS

VIP Goldroom may receive reservations through external accommodation booking platforms.

When you make a reservation through an external platform, that provider may independently collect and process your personal information.

The provider’s own privacy policy may apply to information collected directly through its services.

Information shared with VIP Goldroom will be processed in accordance with this Privacy Policy and applicable legislation.

19. CHANGES TO THIS PRIVACY POLICY

VIP Goldroom reserves the right to update this Privacy Policy to reflect changes to our business operations, website functionality, accommodation services or applicable legislation.

The latest version will be published on our website with its effective date.

Where legally required, we will provide additional notice or obtain consent before implementing relevant changes.

20. CONTACT US

If you have questions about this Privacy Policy, how your personal information is processed or wish to exercise your privacy rights, please contact us.

VIP Goldroom The Millennial 5 Park Way Umhlanga Ridge KwaZulu Natal South Africa

Website: https://www.goldroomcollection.com

Email: [Insert official contact email]

Information Officer: [Insert designated contact]

You may also contact the Information Regulator of South Africa.

Website: https://inforegulator.org.za

21. RELATIONSHIP WITH OUR TERMS & CONDITIONS

This Privacy Policy should be read together with VIP Goldroom’s Accommodation Terms & Conditions.

Our Terms & Conditions govern accommodation reservations, payments, cancellations, guest responsibilities and the use of our apartments.

This Privacy Policy explains how personal information is collected, processed, stored, protected and shared.

Nothing in either document limits or excludes any rights available to guests under applicable South African legislation.

ACCOMMODATION TERMS & CONDITIONS

Location: The Millennial, 5 Park Way, Umhlanga Ridge, KwaZulu Natal, South Africa

Website: www.goldroomcollection.com

Last Updated: 26 September 2026

1. INTRODUCTION

Welcome to VIP Goldroom.

We are delighted to welcome you to our luxury accommodation at The Millennial, Umhlanga. Our aim is to provide every guest with a comfortable, enjoyable and memorable stay.

These Terms & Conditions outline our accommodation policies, reservation procedures, payment requirements, guest responsibilities and house rules.

They apply to reservations made directly through our website, telephone, email or other authorised booking channels.

Reservations made through third party booking platforms may also be subject to the applicable platform’s booking conditions.

2. RESERVATIONS AND BOOKINGS

2.1 Booking Confirmation

All reservations are subject to availability and are only confirmed once the required payment has been received and written booking confirmation has been issued.

Guests must ensure that all information supplied during the booking process is accurate and complete.

2.2 Guest Information

The person making the reservation must provide accurate contact information and details of all accompanying guests.

VIP Goldroom may request additional information reasonably necessary for guest verification, building access and reservation management.

2.3 Maximum Occupancy

Our studio apartments accommodate a maximum of two guests unless otherwise expressly confirmed in writing.

The maximum occupancy may not be exceeded without prior written authorisation.

2.4 Apartment Allocation

Reservations are made according to the accommodation category selected.

Specific apartment allocations are subject to availability unless expressly confirmed in writing.

Where reasonably necessary, VIP Goldroom may offer suitable alternative accommodation of an equivalent or higher standard, subject to the guest’s agreement and applicable consumer rights.

3. ACCOMMODATION RATES AND PAYMENTS

3.1 Accommodation Rates

All accommodation rates are quoted in South African Rand unless otherwise indicated.

The total reservation price, applicable taxes and any compulsory additional charges will be disclosed before a reservation is confirmed.

3.2 Payment Requirements

The required payment amount and payment deadline will be communicated during the booking process.

Reservations for which payment has not been received by the specified deadline may be released after reasonable notice.

3.3 Accepted Payment Methods

Payments must be made using the payment methods displayed on our website or communicated through authorised VIP Goldroom booking channels.

3.4 Additional Charges

Additional charges may apply for optional services, approved booking changes or reasonable costs incurred during the stay.

Any applicable charges will be communicated in advance where possible or supported by an itemised statement.

4. CANCELLATIONS, REFUNDS AND BOOKING CHANGES

4.1 Cancellation Requests

All cancellation requests must be submitted in writing through the original booking channel or directly to VIP Goldroom.

The cancellation date will be determined by the date on which the request is received.

4.2 Cancellation Policy

Cancellation conditions applicable to a reservation will be clearly communicated before booking confirmation.

Cancellation charges must be reasonable and comply with applicable South African consumer protection legislation.

The amount may depend on the notice provided, the nature of the reservation, the accommodation period and the reasonable possibility of securing an alternative booking.

4.3 Nonrefundable Bookings

Special promotional rates may carry additional booking restrictions.

Any such restrictions will be disclosed before payment and remain subject to applicable consumer protection legislation.

4.4 Changes to Reservations

Requests to change reservation dates, guest details or accommodation categories are subject to availability.

Any applicable difference in accommodation rates or additional charges will be communicated before changes are confirmed.

4.5 Early Departures

Guests who choose to depart before their scheduled departure date should notify VIP Goldroom.

Any applicable refund will be determined according to the reservation conditions and relevant legislation.

4.6 Failure to Arrive

Guests who fail to arrive without notifying VIP Goldroom may be treated as having failed to honour their reservation, subject to the applicable cancellation conditions and consumer rights.

4.7 Cancellations by VIP Goldroom

If VIP Goldroom cannot honour a confirmed reservation, we will notify the affected guest as soon as reasonably possible.

Depending on the circumstances and applicable consumer rights, suitable alternative accommodation or an appropriate refund may be offered.

5. CHECK IN AND CHECK OUT

5.1 Check In

Standard check in: [Insert confirmed time]

Guests should communicate their estimated arrival time before check in.

Arrival instructions and relevant access information will be provided before the scheduled arrival date.

5.2 Identification Requirements

Valid identification may be required for all adult guests.

Guests may also be required to complete the building’s security registration procedures before gaining access.

5.3 Check Out

Standard check out: [Insert confirmed time]

Guests must vacate the apartment and return all issued access devices by the agreed departure time.

5.4 Early Check In and Late Check Out

Early check in and late check out requests are subject to availability and must be approved in advance.

Additional charges may apply where these arrangements are offered.

Unauthorised late departures may result in reasonable additional charges where they cause actual costs or interfere with subsequent reservations.

5.5 Late Arrivals

Guests expecting to arrive later than planned should contact VIP Goldroom to make the necessary arrangements.

6.1 Deposit Requirements

A refundable security deposit may be required before check in.

Where applicable, the deposit amount, payment deadline and refund conditions will be disclosed before the reservation is confirmed.

6.2 Purpose of the Deposit

The deposit provides security against reasonable, documented costs arising from damage, missing items, additional cleaning or other agreed charges incurred during the stay.

It is not an automatic penalty or additional accommodation charge.

6.3 Property Inspection

VIP Goldroom may inspect the apartment following departure to assess its condition and identify any damage or missing items.

Guests are encouraged to report existing damage or maintenance concerns promptly upon arrival.

6.4 Deposit Deductions

Any deductions will be limited to amounts reasonably recoverable under the booking agreement and applicable law.

Where deductions are made, VIP Goldroom will provide an explanation and supporting information.

6.5 Deposit Refunds

The remaining deposit will be refunded within the period disclosed during booking, subject to the completion of the property inspection and resolution of any documented deductions.

If the deposit is insufficient to cover recoverable costs, VIP Goldroom may request payment of the outstanding balance.

7. APARTMENT RULES AND GUEST CONDUCT

7.1 Respect for the Property

Guests are expected to treat the apartment, furnishings, appliances and communal facilities with care.

Furniture and equipment must not be removed from the apartment or used for purposes other than those intended.

7.2 Parties and Events

Parties, celebrations, gatherings, meetings and events are strictly prohibited unless expressly authorised in writing and permitted under the building’s rules.

The apartments are intended exclusively for short term residential accommodation.

7.3 Noise and Disturbances

Guests must respect neighbouring residents and maintain reasonable noise levels throughout their stay.

Loud music, shouting and disruptive behaviour are not permitted.

All guests must observe the building’s designated quiet hours and any additional noise restrictions communicated by management.

7.4 Smoking

Smoking and vaping are prohibited inside the apartments.

Guests must comply with all smoking restrictions applicable to balconies and communal areas.

Additional cleaning or restoration costs arising from a breach may be recovered where reasonable and supported by evidence.

7.5 Pets

Pets are not permitted unless VIP Goldroom has expressly approved an exception in writing and the building’s rules allow it.

Any legally applicable accommodation requirements will be respected.

7.6 Illegal Activities

The apartments may not be used for unlawful activities.

VIP Goldroom reserves the right to report suspected criminal conduct to the relevant authorities.

7.7 Commercial Activities

The apartments may not be used for commercial filming, advertising, business events or other commercial activities without prior written permission.

8. VISITORS AND ADDITIONAL GUESTS

8.1 Registered Guests

Only guests named on the confirmed reservation are authorised to occupy the apartment.

Visitors are not permitted unless expressly authorised by VIP Goldroom and allowed under the building’s current rules.

8.2 Unauthorised Access

Guests may not provide access cards, keys, security codes or other access credentials to unauthorised individuals.

8.3 Guest Responsibility

The person making the reservation is responsible for ensuring that all accompanying guests comply with these Terms & Conditions.

Where visitors have been expressly authorised, the booking guest may be held responsible for damage or loss caused by those visitors to the extent permitted by law.

8.4 Building Security

Security personnel may refuse access to individuals who have not completed the required registration procedures or who are not authorised to enter.

VIP Goldroom cannot override lawful building security requirements.

9. APARTMENT CARE AND DAMAGE

9.1 General Care

Guests are expected to maintain the apartment in a reasonably clean and tidy condition throughout their stay.

Normal wear and tear arising from responsible use will not be treated as damage.

9.2 Reporting Damage

Any damage, malfunction or maintenance concern should be reported as soon as reasonably possible.

Prompt reporting allows us to arrange repairs and minimise disruption.

9.3 Accidental Damage

Guests should notify VIP Goldroom immediately if any furniture, appliances, fixtures or other property is damaged.

Guests may be responsible for reasonable repair or replacement costs where legally recoverable.

9.4 Missing Items

All furniture, linen, towels, appliances, decorative items and equipment supplied with the apartment must remain on the property.

Missing items may be charged at a reasonable replacement cost where the guest is responsible for their loss.

9.5 Additional Cleaning

The accommodation fee includes normal cleaning following departure.

Additional cleaning charges may apply where the apartment is left in an exceptionally dirty condition or requires specialist cleaning due to misuse.

Any additional charges must be reasonable and supported by the actual circumstances.

9.6 Maintenance Access

VIP Goldroom may request reasonable access to the apartment to perform necessary maintenance, inspections or repairs.

Except in emergencies, we will provide reasonable notice and make appropriate arrangements with the guest.

10. HOUSEKEEPING AND LINEN

10.1 Self Catering Accommodation

VIP Goldroom provides furnished, self catering accommodation rather than traditional full service hotel accommodation.

Guests are responsible for ordinary housekeeping and maintaining reasonable cleanliness during their stay.

10.2 Cleaning Services

The apartment will be cleaned and prepared before arrival.

Additional housekeeping during a reservation is subject to the cleaning arrangements applicable to the booking.

Where optional cleaning services are available, any additional charges will be communicated before the service is provided.

10.3 Linen and Towels

Fresh linen and towels will be provided at the beginning of the stay.

Additional linen changes or towel replacements may be arranged according to availability and the applicable housekeeping policy.

10.4 Excessive Staining

Guests may be charged reasonable cleaning or replacement costs for linen, towels, carpets or upholstery damaged beyond normal use.

Charges will not be imposed for ordinary wear and tear.

11. BUILDING FACILITIES AND SWIMMING POOL

11.1 Shared Facilities

Guests may have access to designated communal facilities within The Millennial, subject to availability and building management regulations.

Access to particular facilities is not guaranteed unless expressly included in the confirmed reservation.

11.2 Swimming Pool

Guests using the swimming pool must observe all displayed safety notices and building rules.

Children must be appropriately supervised by a responsible adult.

Running, diving where prohibited, unsafe behaviour and disruptive activities are not permitted.

11.3 Communal Areas

Guests must respect shared spaces and the rights of other residents.

Communal furniture and equipment must be used responsibly and returned to their designated locations.

11.4 Facility Closures

Building management may temporarily restrict access to communal facilities for maintenance, safety or operational reasons.

VIP Goldroom will communicate known material restrictions where reasonably possible.

Any entitlement to a remedy for unavailable facilities will depend on the booking representations, the circumstances and applicable law.

12. PARKING AND VEHICLES

12.1 Parking Availability

Parking arrangements will be communicated with the reservation.

Where parking is included, guests must use only the allocated or authorised parking areas.

12.2 Parking Regulations

Guests must comply with all parking instructions, access controls and applicable building regulations.

Unauthorised parking may result in penalties or other measures lawfully imposed by building management.

12.3 Vehicle Security

Guests are encouraged to lock their vehicles and avoid leaving valuables unattended.

VIP Goldroom does not provide a separate vehicle guarding or safekeeping service unless expressly agreed.

Nothing in these terms excludes liability that cannot lawfully be excluded.

13. ELECTRICITY, WATER AND INTERNET

13.1 Electricity and Water

VIP Goldroom aims to provide comfortable accommodation with functioning essential services.

However, interruptions to electricity, water and other municipal services may occur.

13.2 Service Interruptions

Electricity and water interruptions may arise from municipal infrastructure problems, scheduled maintenance or other circumstances outside our reasonable control.

Guests will be informed of known material interruptions where reasonably possible.

13.3 Internet Connectivity

Complimentary WiFi is provided for guest convenience.

Internet speed, connectivity and availability may be affected by network maintenance, technical difficulties or service provider interruptions.

13.4 Reporting Problems

Guests should report significant service interruptions promptly so that we can investigate and arrange assistance where reasonably possible.

Where an interruption materially affects the accommodation supplied, guests retain their applicable statutory and contractual rights.

14. SAFETY AND SECURITY

14.1 Guest Safety

Guests must comply with building safety procedures, emergency instructions and all reasonable security requirements.

14.2 Access Devices

Keys, access cards, remotes and security credentials must be kept secure.

Loss or damage must be reported immediately.

Reasonable replacement or reprogramming costs may be charged where the guest is responsible.

14.3 Emergency Procedures

Guests should familiarise themselves with emergency exits and any safety information provided in the apartment or building.

Fire safety equipment must not be tampered with or used unnecessarily.

14.4 Balconies and Windows

Guests must use balconies, windows and outdoor furniture responsibly.

Children must be supervised appropriately.

Objects must not be thrown or dropped from balconies or windows.

15. PERSONAL BELONGINGS AND LOST PROPERTY

15.1 Personal Belongings

Guests remain responsible for taking reasonable precautions to safeguard their personal belongings.

VIP Goldroom will exercise reasonable care in providing its accommodation services.

Nothing in these terms limits any liability that cannot lawfully be excluded.

15.2 Lost Property

Guests should contact VIP Goldroom promptly if they believe they have left belongings behind.

Items found following departure will be recorded and retained for a reasonable period in accordance with our lost property procedure.

15.3 Collection

Guests may arrange collection or delivery of recovered belongings.

Reasonable courier or delivery costs may apply and will be communicated in advance.

Valuable or sensitive items will be handled in accordance with applicable law and our security procedures.

16. CHILDREN AND FAMILY ACCOMMODATION

16.1 Children

Children are welcome where the selected apartment’s occupancy restrictions and facilities allow.

All children must be included in the reservation information.

16.2 Supervision

Parents or guardians are responsible for appropriately supervising children throughout their stay, particularly around balconies, swimming pools and communal areas.

16.3 Occupancy

The total number of occupants, including children where applicable, must comply with the maximum occupancy specified for the apartment.

Additional bedding, cots or other child facilities are not guaranteed unless confirmed in writing.

17. COMPLAINTS AND MAINTENANCE REQUESTS

17.1 Reporting Concerns

We encourage guests to contact VIP Goldroom promptly if they experience any problems during their stay.

This includes cleanliness concerns, maintenance issues, appliance faults, security concerns and other matters affecting their accommodation.

17.2 Resolving Complaints

VIP Goldroom will investigate reported concerns and make reasonable efforts to resolve them promptly.

Guests should provide relevant details and, where appropriate, photographs to assist with the investigation.

17.3 Unresolved Complaints

Where a complaint cannot be resolved during the stay, guests may submit a written complaint for further review.

Nothing in these Terms & Conditions prevents guests from exercising their statutory consumer rights or approaching an appropriate dispute resolution body.

18. BREACH OF HOUSE RULES AND TERMINATION

18.1 Failure to Comply

Guests must comply with these Terms & Conditions and all applicable building rules.

Serious breaches may include unauthorised parties, deliberate property damage, threatening behaviour, unlawful activities or conduct that creates a significant safety risk.

18.2 Action Following a Breach

Where a breach occurs, VIP Goldroom may issue a warning, require the behaviour to stop or take other reasonable steps appropriate to the circumstances.

Serious breaches may result in termination of the accommodation agreement where legally justified.

18.3 Removal from the Property

VIP Goldroom will not unlawfully evict guests, seize personal belongings or take enforcement action without the legal authority required in the circumstances.

Where necessary, the appropriate legal or emergency authorities may be contacted.

18.4 Refunds and Additional Charges

Any refund following early termination will be determined according to the circumstances, applicable booking conditions and South African law.

Guests may remain responsible for reasonable, legally recoverable costs arising from their conduct.

19. LIABILITY AND EVENTS BEYOND OUR CONTROL

19.1 Our Responsibilities

VIP Goldroom is committed to providing accommodation with reasonable care and in accordance with applicable consumer protection legislation.

19.2 Circumstances Beyond Our Control

Events outside our reasonable control may include severe weather, major utility failures, natural disasters, government restrictions and other extraordinary circumstances.

Where these events materially affect a reservation, we will communicate with affected guests and consider available alternatives.

19.3 Limitation of Liability

VIP Goldroom will not be responsible for losses caused solely by circumstances for which it is not legally responsible.

However, nothing in these Terms & Conditions excludes or restricts liability that cannot lawfully be excluded, including any applicable statutory rights and remedies.

20. PRIVACY AND PROTECTION OF PERSONAL INFORMATION

20.1 Collection of Personal Information

20.2 Protection of Personal Information

We are committed to handling personal information responsibly and in accordance with the Protection of Personal Information Act, 4 of 2013.

20.3 Sharing of Information

Guest information may be shared with authorised service providers, booking platforms, payment processors and building security where reasonably necessary and lawfully permitted.

20.4 Guest Privacy Rights

Guests may exercise their applicable rights concerning access, correction, deletion, objection and other matters relating to their personal information.

20.5 Privacy Policy

Our separate Privacy Policy explains in greater detail how personal information is collected, used, stored, protected and shared.

The Privacy Policy is available on our website and forms part of the information provided to guests when making a reservation.

21. GENERAL CONDITIONS

21.1 Changes to These Terms

VIP Goldroom may update these Terms & Conditions from time to time.

The terms applicable to a confirmed reservation will generally be those accepted when the booking was made, unless a subsequent change is lawfully agreed upon.

21.2 Third Party Bookings

Where reservations are made through external booking platforms, the applicable platform’s booking and payment conditions may also apply.

Any conflict will be addressed according to the applicable agreement and South African law.

21.3 Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

21.4 Consumer Rights

Nothing in these Terms & Conditions is intended to exclude, restrict or override rights or remedies that guests are entitled to under applicable South African legislation.

21.5 Contact Information

Questions regarding these Terms & Conditions, reservations or accommodation arrangements may be directed to VIP Goldroom through the contact information published on our website.

22. GUEST ACKNOWLEDGEMENT

By confirming a reservation with VIP Goldroom, guests acknowledge that they have been given the opportunity to read and understand these Terms & Conditions.

Guests agree to comply with the applicable accommodation and building rules throughout their stay, subject to their rights under South African law.

We appreciate your cooperation and look forward to welcoming you to VIP Goldroom.